CLEARPAY

Our next day delivery service is not guaranteed, therefore customers may experience delays. We would advise for customers to check their tracking or contact DPD for further information. Shipping charges are unable to be refunded when delays occur as the price charged for delivery is the price which DPD charge us for sending the parcel. If your order is showing that it has not been shipped, please contact us as we may require further details regarding shipping information.

Unfortunately Glow Box is unable to advise what customs charges may be applied to Republic of Ireland and international shipments. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by Glow Box. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

We have a number of different checkout options allowing your shopping experience with Glow Box to be quick and simple, we accept the following payment methods: Credit / Debit Card Klarna Clear Pay

Once you have placed an order you will shortly receive a confirmation email. To ensure that this goes into your inbox please add info@glow-box.co.uk to your contacts, otherwise your confirmation email may end up in your Junk/Spam folder. If you have not received your order confirmation email please contact us.

All address enquiries can be changed and updated if received prior to our collection cut off ( Mon-Fri 3:45pm, Sat & Sun 2:45pm). Any orders placed after this time which require updated will be completed the next day.

We advise all customers to check over their order once received to ensure their order is correct, please contact us within 24-48 hours if you are unhappy with your order and one of our customer service members will be happy to assist.

All customers are able to cancel their order until it has been shipped, once shipped unfortunately the order cannot be cancelled.

For all lost & misdelivered orders, please contact us via email informing us of all order information. A DPD investigation will then be raised, this investigation can take up to seven working days to gather a response. Until a response has been provided we are unable to send a replacement or refund.

Once we have received the order back to our office, we will contact you regarding your order. You will then be given the option of your order being resent out to the original address or a full refund excluding delivery. If your address needs updated we will be happy to change the postage address accordingly.

Please check underneath each individual item to check if they are eligible for a return. Some items are not eligible for a return due to hygiene and safety reasons, if your item is eligible for a return please Contact us. Please note the return/shipping cost is at the buyers expense. Once returned to our office the item will be inspected to ensure it has not been used or opened, following this a refund will be processed minus the delivery fee.

Please contact us within 24-48 hours of delivery and attach photographic evidence of the faulty item, we may ask you to return the item to our office in exchange for a replacement. Please note the return/shipping cost is at the buyers expense.

Yes you can exchange specific products, however, our tanning sprays and juicy drops are non-exchangeable. To enquire about an exchange please contact us, please note that the return/shipping cost is at the buyers expense.

Unfortunately we do not refund delivery or return charges on any orders.

Please contact us to raise an enquiry regarding an exchange.

All UK orders placed before our collection cut off (MON-FRI 3:45pm, SAT & SUN 2:45pm) will be sent with DPD standard next day delivery, please note that the next day delivery is not guaranteed and delays may occur. All Republic of Ireland and Northern Ireland orders are sent out with two day delivery. International delivery is approximately 1-2 weeks.

If you are missing items within your order, contact us via social media or info@glow-box.co.uk detailing your order, images and what was missing. We will then check over out cameras within the picking and packing area to confirm that the item was missed and one of our customer service members will reply with a resolution to your query.

Unfortunately we are unable to advise what customs charges may be applied to Republic of Ireland and international shipments. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

All UK orders (excluding ROI & NI) are sent out next day delivery if ordered before 3:45pm Mon-Fri and 2:45pm Sat & Sun. Orders places after this time will be sent the next day. Next day delivery is not guaranteed and delays can occur, the £6 shipping price is equivalent to the price we pay DPD for sending the parcel. Therefore, if your order is delayed, the shipping will not be refunded. Public and bank holidays can affect shipping.

Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can contact us and we will discuss the matter with you further. If you wish to dispute delivery of your order, you have 5 days starting from the day of delivery. We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs. The response given by DPD is final and cannot be appealed, therefore, if DPD confirm that delivery was successful to the correct address, no further action will be taken.

Unfortunately, we are unable to delivery to PO boxes for any international orders, this is based on the information in which DPD have provided us.

Unfortunately, due to stock control we had to discontinue our free juicy drops deal on the 17th of March 2022. As we are sending around 300-400 orders per day it was extremely difficult for our supplier to keep up with the demand, we hope to bring this back in future however as a possible flash sale.

We regularly restock our products to ensure our customers can always achieve their desired results, if an item is out of stock we will inform customers via out social media platforms of when they are expected to restock.